Please arrive 10 minutes prior to your appointment time to check in, update information and most importantly relax before your service. We have a locker room and robes for use at the spa upon request.
Please allow 24-hour notice when cancelling or changing your appointment – a notice less than 4 hours will result in a full charge for all services booked.
Payment and Tips
Spa Sereno accepts Credit Cards, Caliente Cash Cards, Member House Account and Room Guest charges only. The only cash accepted at the Spa is for gratuity purposes and the current industry standard is 18% to 20%. Gratuity is not automatically included in the price of any service.