Spa Policy

Booking Your Appointment

A Spa Coordinator is happy to assist you. You may book an appointment in person, by phone, by email or online. The appointment must be secured with a house account, actual room number or credit card.

Your Arrival

Please arrive 10 minutes prior to your appointment time to check in, update information and most importantly relax before your service. We have a locker room and robes for use at the spa upon request.

Cancellations

Please allow 24-hour notice when cancelling or changing your appointment – a notice less than 4 hours will result in a full charge for all services booked.

Payment and Tips

Spa Sereno accepts Credit Cards, Caliente Cash Cards, Member House Account and Room Guest charges only. The only cash accepted at the Spa is for gratuity purposes and the current industry standard is 18% to 20%. Gratuity is not automatically included in the price of any service.

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